Family information
Frequently Asked Questions
Clear answers about arrival, drop-off, weather, registration, safety, and attendance for CourtBloom's free youth tennis programs.
Tip: search “attendance”, “weather”, “drop-off”, or “pickup”.
Need the full policy details?
Weather, attendance, late pickup, placement, and safety procedures.
Getting started
What time should I arrive?
What time should I arrive?
Please arrive on time (a minute or two early is perfect). We start promptly at the posted start time.
Is this a drop-off program?
Is this a drop-off program?
Yes — this is a drop-off program. We provide safety and supervision during the scheduled session time only (not before or after). Please review the late pick-up policy in the policies document.
Need the full policy details?
Weather, attendance, late pickup, placement, and safety procedures.
Do you provide equipment? What should my participant bring?
Do you provide equipment? What should my participant bring?
We provide rackets. If your participant already has one they like, feel free to bring it. We recommend sneakers and comfortable athletic clothing, plus a water bottle.
What happens if there’s bad weather?
What happens if there’s bad weather?
Weather decisions, venue closures, and possible make-up options are described in our policies. We’ll contact you using your preferred method of contact if anything changes.
Need the full policy details?
Weather, attendance, late pickup, placement, and safety procedures.
Registration & account help
I had an issue registering and couldn’t complete it — what do I do?
I had an issue registering and couldn’t complete it — what do I do?
Email support@courtbloom.com with the class you want and who you’re trying to enroll. We’ll help quickly.
I signed up but can no longer attend — what do I do?
I signed up but can no longer attend — what do I do?
If anything changes, contact support@courtbloom.com. Policies, including attendance changes and make-up guidance, are outlined here:
Need the full policy details?
Weather, attendance, late pickup, placement, and safety procedures.
Placement & age ranges
My participant is older than the age range or might fit better in a different group — can I enroll outside the range?
My participant is older than the age range or might fit better in a different group — can I enroll outside the range?
Usually no — age ranges exist for safety and developmental fit. In some cases, we accept registrations up to 1 year older than the posted age range (for example, an 11-year-old registering for an 8–10 group). If that happens, we may reach out to confirm placement or discuss alternatives.
Can CourtBloom move my participant to a different group after registration?
Can CourtBloom move my participant to a different group after registration?
Yes. We may adjust placement by age, skill level, or other factors to support a safe and high-quality experience. If a placement change is needed, we’ll contact you and help find the safest, best-fit option when possible.
Need the full policy details?
Weather, attendance, late pickup, placement, and safety procedures.
Parents & logistics
Can parents watch?
Can parents watch?
Yes — parents are welcome to watch from the designated viewing area. We ask that the space remain quiet and non-disruptive so participants can focus.
What if I’m late to pick up my participant?
What if I’m late to pick up my participant?
Please review the late pick-up policy in the policies document. The program staff can only provide supervision during scheduled program hours.
Need the full policy details?
Weather, attendance, late pickup, placement, and safety procedures.
Safety & staff
What are the qualifications of CourtBloom instructors — and are they background checked?
What are the qualifications of CourtBloom instructors — and are they background checked?
All staff and volunteers follow strict onboarding requirements, including background checks and agreement to our Safe Learning Environment standards.
Other common questions
Where can I read all of the policies (weather, attendance, etc.)?
Where can I read all of the policies (weather, attendance, etc.)?
You can view policies here:
Need the full policy details?
Weather, attendance, late pickup, placement, and safety procedures.
Free programs
Free program attendance — do we need to attend both days?
Free program attendance — do we need to attend both days?
CourtBloom programs are free. When a program lists multiple sessions in a week, the best experience comes from attending each session when possible. If you can only attend one day, you may still enroll.
Helpful guideline
Best experience = attend each listed session when possible. One-day attendance is OK, but your participant may miss some progression activities.
What if we’ll miss more than half of the free program?
What if we’ll miss more than half of the free program?
If you expect to miss more than half of the sessions (for example, every other Saturday in a weekly Sat/Sun program), please email us first before registering. We plan staffing and group sizes carefully, and we’ll do our best to make it work.